Chapter 6: The Invisible ROI

Most decision-makers want data.

“How many calls?” “How many RSVPs?” “What’s our ROI?”

Fair questions. But the truth is, the most valuable outcomes of alumni engagement aren’t always on a spreadsheet.

You can’t always track the ripple effect of a supportive text that kept someone sober for a weekend. Or the alumni meetup that helped a parent sleep better knowing their child was still connected. Or the phone call that prevented a relapse—and led to a referral three months later.

These moments are invisible on a report. But they’re the reason programs stay alive.

What we track at Noble View is both the tangible and the intangible. We provide real metrics - calls made, responses tracked, events hosted. But we also keep our ears to the ground. We report on tone, energy, feedback. Because this work isn’t just transactional. It’s human.

And humans are messy, beautiful, and deeply influenced by how you make them feel.

So yes, we’ll show you the numbers. But what we really deliver?

Peace of mind. A stronger reputation. And a system that pays dividends in trust.

Even if you can’t always measure it, your alumni feel it.

And they never forget it.